Welcome to our website.
The terms ‘Dacha Furniture’ ‘Dacha Furniture Ltd’ ‘dachafurniture.co.uk’ ‘we’ ‘our’ or ‘us’ refers to the owner of the website. The term ‘you’ refers to the viewer/customer of our website.
Prices are inclusive of all applicable taxes at the current rate (Note: We are not currently VAT registered; prices shown are the total payable)
The following terms and conditions apply to Dacha Furniture. By placing an order with us you are agreeing to accept these terms and conditions.
These Terms and Conditions apply to your purchase of any product/s from us via showroom, website, email, telephone or through catalogue.
Please note that it is your responsibility to check these terms and conditions before placing an order, as they are subject to change at any time without notice.
If you have any questions or queries relating to our terms and conditions, please contact us at info@dachafurniture.co.uk before placing an order.
Placing your orders
When placing an order, you warrant that all information given is accurate and complete, specifically delivery address and contact information. Customers must be 18 years old or over and be placing an order in GBP.
Your order constitutes an offer to purchase goods from us. A binding contract is formed based on the type of product ordered:
Standard Stock Items: For items held in stock, the contract is formed only when your order is dispatched. We reserve the right to cancel and refund your order at any time prior to dispatch (e.g., due to a pricing error, website glitch, or stock unavailability).
Made-to-Order & Custom Items: For items that are made to your specific requirements (e.g., specific colours, fabrics, or custom sizes), the contract is formed the moment we confirm your order and begin the procurement or manufacturing process. Once this process has started, these items cannot be cancelled or amended.
All orders are subject to availability. In unforeseen circumstances, we reserve the right, at our discretion, not to accept an order. If an item is out of stock after payment, we will contact you to offer an estimated wait time, a full refund, or a suitable alternative.
Once full payment has cleared, we aim to process your order within 48 hours. Your delivery lead time begins only after this processing period. Please note that orders are not processed or delivered on Sundays or UK Bank Holidays unless explicitly stated otherwise.
Pricing
Prices listed on dachafurniture.co.uk are correct at the time of entering, however, we reserve the right to change product prices at any time. All prices are inclusive of any applicable taxes.
In the event that an error is discovered in the price of the goods you have ordered, we will contact you to let you know the correct price and ask if you would like to reconfirm at the correct price or cancel the order. Should you wish to cancel under these circumstances, we will refund the full amount within 10 days of the cancellation date. We are under no obligation to fulfil an order that was advertised at an incorrect price.
If we are unable to contact you using the contact details you have provided, we will treat the order as cancelled and notify you by email.
All prices, discounts, and discount codes advertised on all promotional material and social media are subject to availability and subject to change or cancellation at any time. Some products and product bundles, usually at a discounted rate, cannot be used in conjunction with any promo codes. Only 1 promotional code can be used per order.
When items are purchased as part of a set or bundle, the price is discounted based on the collection. If any part of a set or bundle is returned, cancelled, or discontinued, the items you choose to keep will revert to their individual full retail price. Your refund for the returned items will be calculated as the total bundle price minus the full retail price of the items kept.
Delivery
Delivery availability and costs vary depending on the product and your location. While delivery is included in the price for many of our items, others may incur a delivery charge. Please refer to the specific product page or your shopping basket for the most accurate delivery options. For some items, delivery is strictly limited to North London and surrounding local postcodes. For all other mainland UK deliveries, exclusions apply to the Highlands and the following postcodes: AB, BT, DD, DG, EH, FK, G, HS1-9, IV, KA, KW, KY, ML, PA, PH, SA, TD, TR, ZE. Delivery to these excluded areas may be possible but will be subject to an additional carriage surcharge which must be agreed upon before dispatch.
All delivery times provided are approximate and are intended as estimates only. Goods will be delivered to the address provided at the time of order, typically on weekdays unless a weekend delivery is specifically agreed upon. Items may be dispatched individually if they are coming from different manufacturers. While we strive to meet expected timelines, we are not liable for delays or losses caused by unforeseen circumstances, such as courier issues, supply chain disruptions, or severe weather. We recommend that you do not book any third-party fitters or dispose of your old furniture until your new items have arrived and been inspected.
It is your responsibility to ensure that the items ordered will fit through doorways, hallways, and into their intended room. All standard deliveries are made to the ground floor only. Where a two-man delivery service is specified, items will be taken to a room of your choice, provided there is safe and clear access. Delivery is deemed complete once a consignment note has been signed by an individual aged 18 or over.
Upon arrival, you must perform a visual inspection of the packaging and goods. If you notice any transit damage or missing pieces, please notify the courier immediately and ensure it is noted on the delivery document. In the event of damages or defects, you must notify us in writing at info@dachafurniture.co.uk within 48 hours of delivery, providing photographic evidence of the issue and the packaging. Please do not store items away for later inspection; we require notification within this 48-hour window to process claims with our couriers. You must not assemble or use any goods you believe to be damaged, as assembly constitutes acceptance of the item’s condition and may prevent a replacement or refund.
Once a delivery date has been booked and confirmed, you are expected to be present to receive the goods. Any failed delivery attempts due to customer absence or lack of access will result in a re-delivery charge. These charges are determined by our suppliers and can be as much as £150 for larger items. If you choose to cancel an order after a failed delivery attempt, your refund will be issued minus the actual costs incurred by us for the initial delivery and the return of the goods to the warehouse. This applies even to items that were originally advertised with delivery included. These terms do not affect your statutory rights.
Assembly
The following terms apply only when you have selected and/or paid for our assembly service. Assembly is currently restricted to North London postcodes and specifically agreed surrounding areas. If you live outside of these areas and select assembly at checkout, we reserve the right to cancel the assembly portion of your order and refund any associated fees. Items will only be assembled at the delivery address provided on the original order.
It is your responsibility to ensure that there is adequate working space within the room of choice for our team to assemble the furniture. This includes clearing a path to the room and ensuring the final location of the furniture is free from obstructions. If our team arrives and determines there is insufficient space to safely assemble the item, the service may be cancelled and a call-out fee or rescheduling charge may apply.
Our assembly service is strictly limited to the construction of the furniture item itself. We do not provide an installation service; this means we will not mount items to walls, secure furniture to floorboards etc. Any requirement to fix furniture to a wall for safety or stability remains the sole responsibility of the customer.
Before assembly begins, you must inspect the items for any visible damage. Once an item has been partially or fully assembled, it is deemed accepted and cannot be returned unless a manufacturing fault is discovered that was not visible during the initial inspection. If you or our team find that a part is damaged during the assembly process, we will pause the assembly and order a replacement part. We cannot be held responsible for any delays in the completion of assembly due to faulty or missing parts from the manufacturer.
You are responsible for protecting your flooring and carpets prior to our arrival. While our team takes every care during the assembly process, we will not be held liable for minor marks or scuffs to flooring or walls that occur during the normal course of assembling large furniture items in confined spaces.
Returns
To qualify for a return, items must be unbuilt, unused, and in their original condition and unopened packaging. You must provide proof of purchase, such as a receipt or order number. For hygiene reasons, mattresses and bedding cannot be returned once the seal or packaging is opened. Additionally, any custom-made, made-to-order, or custom-sized furniture and mattresses cannot be returned or cancelled once the manufacturing or procurement process has begun.
To begin the returns process, please email us at info@dachafurniture.co.uk quoting your order number and the items to be returned or alternatively you can fill out the returns form. You are responsible for the cost of returning items. If we arrange a collection for you, the actual courier cost will be deducted from your refund. All returns must come from the original delivery address and the person named on the invoice. After a return request is made, we will inform you of the return destination as this can vary depending on the manufacturer.
If you return part of a discounted bundle, the items you keep will revert to their full individual price. Your refund will be the total bundle price minus the full retail price of the items you kept.
Once we/our suppliers receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 14 days of receipt, minus any applicable carriage or restocking fees. These conditions do not affect your statutory right in the case of faulty goods.
Price match
We aim to offer the best value possible. If you find the same product at a lower price elsewhere, we will do our best to match it, provided the item is like-for-like. This means the product must be identical in brand, model, size, and colour, and must be in stock and available for immediate delivery from a reputable UK-based retailer. Our price match considers the total cost of the order, including any delivery charges. We reserve the right to decline a price match if the competitor’s price is based on a clearance sale, an error, or if it falls below our own cost price.
Website Information and Images
We take every possible measure to provide accurate product images and descriptions for every item on our site. However, due to mitigating factors such as monitor colour settings and browser types, we cannot be held responsible for colour discrepancies between the digital image and the product itself. Images are for illustration purposes only; for a full and accurate account of what is included, please read the product description. Room set images may show products from the same range rather than the exact item. While we strive to keep our website secure, we do not warrant that it is free of viruses or other malicious content, and we are not liable for any losses sustained as a result of us updating or modifying our site.
Liability
Our total liability under this contract is limited to the purchase price of the goods ordered. Dacha Furniture will not be held responsible for any indirect or consequential losses, including but not limited to loss of earnings, time taken off work, or the costs of third-party fitters and storage due to delayed deliveries, faulty items, or missing parts. All furniture dimensions provided are approximate, and we recommend allowing for a small margin of error for upholstered or handmade items. It is the customer’s responsibility to ensure that products are suitable for their intended use and will fit within their property. These terms do not affect your statutory rights.
Guarantees
Many of our products are supplied with a manufacturer’s warranty, the details of which can be found on individual product pages or by contacting us directly. Please be aware that assembling an item incorrectly or failing to follow the provided care instructions can void its warranty. If you are unsure of the assembly process, we strongly recommend contacting the manufacturer or our team for guidance before proceeding. Our guarantees are provided to the original purchaser only and are not transferable.
Faults and Claims
If you believe an item you have received is faulty, please contact us at info@dachafurniture.co.uk with a brief description of the issue, the date it was first noticed, and a selection of clear photos including a shot of the whole item and close-ups of the affected area. We will pass this information to the manufacturer for a professional assessment. Once the manufacturer reaches a conclusion, we will update you on the next steps.
Your claim will be considered promptly, and we reserve the right to provide replacement parts or a repair in the first instance. If a repair or partial replacement is not possible, we will then discuss further options with you. Please note that warranties do not apply to damages caused by normal wear and tear, moisture damage, heat damage, or misuse. Furthermore, surface imperfections, grain variations, and natural markings on real wood or leather products are characteristics of the material and are not considered faults. None of the above affects your statutory rights.
Copyright
The contents of this website are owned by or licensed to Dacha Furniture. By accessing dachafurniture.co.uk, you agree that you may only use or download the content for your own personal, non-commercial use. You are strictly prohibited from copying, re-posting, distributing, or modifying any content from this website for any reason without prior written consent from Dacha Furniture. Any unauthorized use of the materials on this site—including text, images, and logos—may violate copyright, trademark, and other applicable laws.
Dacha Furniture Ltd
Company Number 15468897
Contact us at: info@dachafurniture.co.uk
Attributes:
www.textstudio.com